Return & Exchanges
14 Days Worldwide Return/Exchange PolicyWe hope you had a great time shopping with us!
Nonetheless, if for any reason at all, you are unsatisfied with your purchase, please do drop us an email within 14 days of receiving your order. If you do decide to return it to us, you will either be given store credit or allowed to exchange the returned item for another item of equal or lower value. No refunds or store credit will be given if the chosen item for the exchange is of lower value.
We do not charge any types of restocking or handling fees, however please note that buyers are responsible to pay for the return shipping/postage costs and we will not be able to reimburse these costs.
Please email us at email@example.com with your order information, after which we will provide you with our return address. This is to ensure that we will take note of your return promptly. Once we receive your returned package, we will drop you an email to notify you.
You should include the below information in all return packages:
MORNING STAR RETURN FORM
Order number: _____________
Contact number (optional): _____________
Item you are exchanging for (please remember to write the item name, size, and color clearly): __________________
*Important note: Please do remember to make sure you drop us an email beforehand, so as to ensure that you obtain the correct return address from our customer service personnel. Otherwise, if an order is returned to the wrong address and someone else receives it, we will not be held responsible. Also, do note that all returned packages should be shipped by a trackable method. Otherwise, if a package goes missing, we will be unable to ascertain its location, and therefore will not be held responsible for missing packages.
Please also note that all returned items should be returned in the original condition as when you received it. That means that it should be unworn, unwashed, with all the tags still on the product, etc. It's okay if you wore it just to try out the size :)